Customer Experience Agent
Cartona -
Dokki, GizaPosted 3 years ago65Applicants for8 open positions
- 61Viewed
- 20In Consideration
- 36Not Selected
Job Details
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Job Description
Cartona is a B2B marketplace that connects Retailers to Suppliers for a streamlined distribution.
Duties & Responsibilities:
- Managing incoming calls and customer service inquiries
- Identifying and assessing customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Job Requirements
Requirements:
- BSc. degree
Proven customer support experience or experience as a client service representative - Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Graduates only
- Males Only
