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Head of Customer Service (Architect Engineer)

Better Home
New Cairo, Cairo
Posted 4 years ago
184Applicants for1 open position
  • 142Viewed
  • 21In Consideration
  • 118Not Selected
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Job Details

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Job Description

  • Lead the Customer Service team  and continually improve the customer service experience in the division 
  • Balance customer needs with business requirements and presenting a compelling case for internal change and improvement
  • Manage all customer service processes
  • Work with the Commercial Director to drive continual improvement in people, technology, processes, service and product design and build. 
  • Establish and test new strategies to improve the customer service experience.
  • Lead, motivate, communicate with, develop, appraise and performance manage staff to ensure they are fully motivated to achieve best performance to meet the company’s needs. 
  • Day to day management. Manage your customer services team to deliver what customers need and to continually improve your customer service team’s efficiency and effectiveness.  
  • Ensure that you build a positive team culture with strong positive engagement

Job Requirements

  • Excellent communication and interpersonal skills
  • Good presentation skills
  • Leadership
  • Customer handling, and solve problems
  • Proficiency in MSOffice
  • AutoCAD
  • Photoshop
  • Familiar with real estate laws

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