Job Details
Skills And Tools:
Job Description
Microsoft Dynamics CRM Support Engineer's role is to serve as a technical resource for Fawry, providing proactive support advice, contributing to product quality and enhancements, and creating self-help assets. You will be responsible for providing an outstanding technical support experience to our users.
Responsibilities:
▪ Manage day-to-day Applications activities.
▪ Implements, supports, and customize Microsoft Dynamics CRM Application.
▪ Implement and customize Workflow.
▪ Provide day-to-day technical support to various users regarding specific operational/applications issues.
▪ Dashboards and custom views creation.
▪ Perform unit testing and assist with user acceptance testing.
▪ Perform data migration activities.
Job Requirements
Qualifications:
▪ 1-3 years of Application Support (Microsoft Dynamics CRM).
▪ Understanding and configuring Dynamic CRM security model (Roles, Permissions, Business Units) as per business requirements.
▪ Strong problem solving, analytical and critical thinking skills.
▪ Highly organized, able to effectively multi-task and judge priorities and drive work to timely completion.
▪ Communication, analysis, reporting and presentation skills.
▪ Excellent English skills.
▪ Excellent Team player and Collaborator.
▪ Continuous personal growth and development
▪ Strong ownership of customer issues.
