Data Entry Specialist

Validation & Indexing Agent 

Report to: Indexing Team Leader

Unit: Operations

JOB PURPOSE

• The purpose of this position is to provide the highest levels of professionalism invalidation data to ensure the customer experience is maximized for all InfasME clients/services.
• The role holder must apply comprehensive and knowledgeable information and service approach to internal and external customers in relation all areas of the EDMS department including but not limited to Validation, Index and Data Cleans areas in order to meet the customer experience, BSC (Balanced Score Card) and KPI (Key Performance Indicator) goals.

ROLE

• Achieve target productivity and quality scores to meet customer experience and KPI goals.
• Maintain the highest quality rates in indexing
• Indexers review documents and compile indexes to make information searches easier
• To review these documents or files so they can use them for indexing purposes
• Actively and continuously develop my own skills by attending all required training courses and maintaining up-to-date knowledge of customer products, services, systems, and necessary work processes to successfully carry out the role and achieve accreditation in relevant business skills.
• Directly take ownership of own continuous performance improvement plan and personal development, ensuring regular reviews with the team and line manager for performance