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Quality Specialist (Call Center)

Success Academy
Abbassia, Cairo
Posted 4 years ago
191Applicants for1 open position
  • 83Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitor inbound & Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
  • Provide clear insight into performance drivers and the levers which impact performance.
  • Perform mystery calls to ensure accurate and consistent information delivery to the customers.
  • Manage auditing reports for Customer Care activities & transactions.
  • Give recommendations for process improvements based on the customer experience and feedback.

Job Requirements

  • Bachelor Degree
  • Minimum 3 years of experience in the same field.

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