Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities:
- Provide second line phone/email consultation to independently debug complex security/network problems.
- Interface with Engineering and assist the customer with testing or troubleshooting.
- Reproduce customer issues to verify problems and provide feedback to Engineering and Operations teams
- Create entries in our technical support on-line database to accurately document any incident resolution that is not found in our knowledge base.
- Assist in developing on-going training programs for the department.
- Promote a team environment by assisting and contributing to fellow their employees whenever necessary to enhance the professional development of everyone within the organization.
- Ability to mentor other engineers on advanced troubleshooting, debugging and case management skills.
- Understand the product direction and customer use-cases and provide input on product & code changes through all points of the product cycle.
- Other duties as assigned
Job Requirements
Requirements:
- Bachelor of Science in Computer Science/Engineering or an equivalent advanced industry certifications.
- English C1 level is a must
- Minimum 4-year experience working as Support Engineer/ Sr. Support Engineer supporting networking or web security products.
- Experience with operating systems such as Linux, Unix, and Free BSD.
- Experience troubleshooting network issues and familiarity with the necessary tools. (Ping, Traceroute, MTR etc)
- Expert knowledge of protocols such as HTTP, SMTP, FTP, DNS etc
- Working knowledge of Apache and IIS Web Server administration
- Working Knowledge of networking and security products and enterprise Network Infrastructure CCNA certificate is an advantage
- Familiarity with: Network Protocol Analyzers (tcpdump, Wireshark) o Network Security (SSL/TLS, VPNs, Firewall, IDS/IPS) o authentication systems such as LDAP, MS AD etc o VPN technologies such as IPSec and VPN clients o Scripting knowledge (SHELL, Python, Perl) would be appreciated.
Featured Jobs
Similar Jobs
- IT System AdministratorCSCEC(Egypt – Alamein Downtown Towers project ) - New Cairo, Cairo23 days ago