IT Application Support Specialist - ASH

Cleopatra Hospitals Group -
Mohandessin, GizaPosted 4 years ago

84Applicants for1 open position

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Provide support for all core business applications (Hospital Management Information System)
Provide first level and second level technical support for business applications during extended business hours and weekends.
Respond to requests and inquiries from clients within the pre-determined time frame of our service level agreement.
Resolve technical problems; identify and diagnose problem escalation and solution tracking.
Prioritize work to resolve technical emergencies as they may occur.
Identify solutions to work around open issues/problems that are under investigation or pending resolution
Work with systems implementation team(s) to outline scope, goals, deliverables, required resources, and timing.
Participate and manage new systems implementations from initiation to closure.
Ensure that all the systems are well integrated and meet business requirements and goals fulfilling end-user requirements.
Provide the needed reports on both aspects’ routine and ad-hoc.
Document, and track, case histories, issues, and actionable steps are taken
Improve documentation of support policies and procedures
Perform company software research, testing, and recommendations.
Ensure regularly data privacy and security applying the proper testing scenarios.
Perform quality assurance testing of new software releases
Prepares a variety of reports (e.g. routine and ad-hoc database reports, etc.) for the purpose of documenting activities; responding to requests; or complying with mandated requirements.