IT Helpdesk

Tech-Hub -
Maadi, CairoPosted 3 years ago

119Applicants for3 open positions

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

Job Categories:

Work days: Saturday to Thursday

Work time: 8:00AM to 4:00 PM

Sites location: Obour city & October city (industrial zone)

Acting as the single point of communication for users & the IT department for all IT related requests
Answer emergency and non-emergency calls and document important information. In addition, dispatch ticket queue.
Respond to any issues and follow-up by coordinating with the appropriate departments or field units.
Coordinating and working closely with all operating teams creating a better user experience.
Able to identify potential problems or outages in a timely manner.
Address problems and requests by transmitting information or providing solutions
Providing resolution to level one.
Alerting management when necessary for high visibility and critical issues.
Maintaining documentation for all Service Desk and end user processes and procedures.
Fielding inquiries/problems and providing updates to all users on progress and completion of requests.
Following-up with users and technician until issue is resolved.
Working with all level of users.
Creation of service tickets and service request for technical support staff. create regular issues log analyses.
Reporting to Helpdesk team leader or HW & operation Manager.

2-3 years’ experience in IT Service Desk for phone support
Must have proven experience with, Windows 10 and MS Office 2016.
Experience in using ticketing systems with the added benefit of experience with the reporting module.
Must possess excellent interpersonal and customer service skills.
Must possess strong written and verbal communication skills & great attention to detail.
Must be able to manage time effectively.