Job Details
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Job Description
- Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
- To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
- Update client’s account data on the company website to follow up payment status, review contracted unit updates.
- Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
- Handle all the contract preparation process.
- Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
- Manage all the after-sales service with the clients.
- Prepare all the reports and documentation regarding the clients.
- Build sustainable relationships of trust through open and interactive communication.
- Identify and assess customers' needs to achieve satisfaction.
- Preparing periodic business reports.
Additional Benefits:
- Social insurance and Medical coverage.
- Transportation.
- Working hours: from 8 am to 4 pm.
- 2 days off per week.
Job Requirements
Requirements :
- University Graduated is a Must.
- Gender Females only.
- Experience needed (1-3) years.
- Fluent in English language.
- Fluent in French language is a Must.
- Good communication skills.
