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Unified Communication Engineer

Alnafitha
Zamalek, Cairo
Posted 4 years ago
42Applicants for3 open positions
  • 37Viewed
  • 3In Consideration
  • 34Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Responsibilities:

  • Provide support, troubleshooting, and solutions to complex problems. This involves dealing with difficult situations including complaint handling, sensitive customers and mission critical support.
  • Improving the overall customer experience serving as the customer advocate within Alnafitha and playing a key role in assisting our clients to maximize their investment in Technology.
  • Provide the following services: Proactive Services: Services which promote customer health through Risk Assessments, Health Checks, Code Reviews, or other similar offerings.
  • Reactive and 24x7 Critical Situations support: Reactive services which address the most critical customer issues.
  • Dedicated Support: Engagements that strengthen customer relationships and IT infrastructure & application effectiveness through dedicated support delivery.
  • Ad hoc Services: Short and time limited engagements focused towards customer specific issue remediation or support (e.g. Chalk Talks).
  • Workshops and Training: Deliver technical training for customer knowledge transfer and for helping customers to consume their products and services. 
  • Presenting and demonstrating Alnafitha’ S services to customers. 
  • Build scope of work/low level technical scope based on the business requirements.
  • Deliver technical implementation and solution design within Alnafitha’ services. 
  • Assist customers with migrating legacy applications to a cloud optimized architecture.
  • Deliver technical process documentation. 
  • Assist in representing Alnafitha in any forum (i.e. seminars, technical or marketing, conferences event)

Mentor other team members on deployed solutions and best practices

Job Requirements

Candidate Experience:

To excel in this position, you will need to:

Certification Requirements:

  • Bachelor’s degree in Computer Science or equivalent.
  • ITIL Foundation (Must)
  • MCSE Productivity Solutions Expert or equivalent. 
    • Designing and Deploying Microsoft Exchange Server 2016
    • Deploying Enterprise Voice with Skype for Business 2015
    • Core Solutions of Microsoft Skype for Business
  • MCSA SQL Server (Preferred)
  • CCNA Routing and Switching (Preferred)
  • CCIE – Voice (Preferred)

Technical Skills:

  • Expertise knowledge in the following Technologies: 7+ (Microsoft Exchange, Microsoft Exchange Online, Microsoft Skype for Business, Microsoft Teams) 
  • Integrating Skype for Business / Teams with IP Telephony Vendors. 
  • Experience in Active Directory and Windows Server (ADFS, DFS, RMS, WSUS, CA, IIS). 
  • Experience in Microsoft SQL (Administration) 
  • Implementation of  Cisco Unified Communications Manager, Cisco Contact Center Express (UCCX) or similar technologies. 
  • Experience in Virtualization (Microsoft Hyper-V, VMWare).
  • Solid Networking Skills (Routing & Switching Protocols, TCP/, DNS, QoS, SIP, VLANs, and WAN protocols)

 

Personal Skills:

  • High sense of responsibility and ownership, acting like owner in what you do. 
  • Exceptional communication and presentation skills
  • Being able to work on their own or in a team
  • Being able to work to tight deadlines
  • Ability to maintain composure during stressful situation
  • Handling many tasks & responsibilities 
  • Fluent in Arabic and English. 

 

Working Conditions: 

  • Business travels could be required up to 60% [covered by the company].
  • Must be available for duty role (24/7, 1 week in 4), definitely NOT a 8 to 5 worker.
  • Working on Weekends, Holidays or outside the business hours could be required [covered by the company].                

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