Job Details
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Job Description
- Create and enhance the online community moderation scripts, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools
- Review and moderate all social media platforms within comments, images, videos and audio.
- Maintain the Moderation Guidelines and ensure they are up to date
- Moderate communities located in social networking sites including Facebook, Twitter, and other similar social media outposts, adapting methodology where appropriate
- Produce reports on relevant moderation statistics, issues and outcomes
- Regularly feed back insights gained from community moderation into the Community team
Job Requirements
- 2 years of experience in the same role.
- Strong organizational and multitasking skills, and a proactive
- approach
- Working operational knowledge and understanding of online community platform moderation tools .
- Ability to effectively communicate information and report statistics
- Team player, detail focused and reliable
- Good technical understanding and can pick up new tools quickly
- Have a good knowledge of principles of customer service
- Availability to work days, evenings, nights, as well as weekends as and when required.
