Senior ServiceNow Administrator
Mantrac -
Ameria, AlexandriaPosted 11 months ago32Applicants for1 open position
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Job Details
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Job Description
Job Responsibilities & Tasks:
- Perform day-to-day administration of the ServiceNow platform.
- Maintain business services and configuration item relationships in ServiceNow.
- Maintain the integrity of the ServiceNow platform across production and non-production instances.
- Perform installation and testing of updates and new releases.
- Provide ServiceNow configuration and customization assistance including, but not limited to: form tailoring, workflow administration, report setup,
- Design and configure new applications and modules.
- Assist in troubleshooting patch / release management issues.
- Support translating business requirements into technical requirements.
- Implement new functionality.
- Develop UI forms, fields, notifications, workflows and JavaScript server/client code.
- Build reports, gauges, and home pages.
- Maintain Service Level Agreement (SLA) and monitor SLA workflows.
- Support creation of new service catalog requests and items with variables.
- Create, monitor, modify, and publish service catalog workflows with approvals.
- Create and use update sets to move configurations between systems.
- Search, populate, and customize the knowledge base.
Job Requirements
- Bachelor’s degree or equivalent work experience.
- Alexandria or Cairo residence preferred.
- Minimum 3 years of ServiceNow System Administration experience in an enterprise environment.
- ServiceNow system administrator training required.
- Certified ServiceNow Administrator (Implementation Specialist Certification a plus).
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