Job Title: Front Desk Receptionist – MyVilla

We are looking for a professional and friendly Front Desk Receptionist to join our team at MyVilla, located in Sheikh Zayed. The ideal candidate will handle guest bookings, customer service, and daily operations.

Responsibilities:

• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome guests
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages
• Receive letters, packages etc. and distribute them
• Prepare outgoing mail by drafting correspondence, securing parcels etc.
• Check, sort and forward emails
• Monitor office supplies and place orders when necessary
• Keep updated records and files
• Monitor office expenses and costs
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Manage check-ins/outs
• Respond to guest inquiries
• Handle online bookings and reviews