JBH_Concierge.Guest Services Executive

JOB DESCRIPTIONJOB DESCRIPTIONJumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different™ brand promise.Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.Jumeirah Beach Hotel, Dubai’s premier lifestyle destination, is located on Jumeirah Beach Road just 15 km from the city centre and 25 km from Dubai International Airport. The 26-floor hotel has a curved design which represents the shape of a breaking wave and offers pristine private beaches with undisturbed views of the Arabian Gulf.With 599 sea-facing rooms and suites and 19 private villas, as well as 21 restaurants and bars, extensive conference and banqueting facilities, a private marina, Sinbad’s Kids Club, Talise™ Spa, and direct complimentary access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine the holiday experience.About the Role:An opportunity has arisen for a Guest Service Executive to join our Concierge team at Jumeirah Beach Hotel. Purpose: To provide the highest level of service to all guests and handle any requests for services and facilities to the standards required and be fully trained and knowledgeable of all Front Office functions. The main responsibilities are:  Answer all internal and external calls according to a set of standards and connect them to the right extension/guest rooms as requested in prompt and professional manner. To ensure that all guest requests, requirements and complaints are attended to promptly and acted in the correct manner.  To place emphasis on and sell in-house restaurants, facilities and other destinations.  To book seats for guests in restaurants requested and arrange all other requests (transportation etc.)  To reconfirm guest flights and leave confirmation messages to guest.  To check and be familiar with the arrival list, VIP list and departure list on a daily basis.  To report and log guest comments ensuring complaints are resolved as soon as possible.  Operational:  To send the lost and found items to Security.  To ensure that all guest messages/mail/telexes/parcels are handled and distributed within 20 minutes of receipt.  To make airline reservations/re-confirmations/re-endorsement and purchase tickets from the hotel's authorised Travel Agent.  To assist in internal departmental accounting procedures, review financial results on a monthly basis.  To ensure newspapers and other guest supplies are ordered in accordance with guest requirements and occupancy levels. To assist in the preparation of invoices for the credit controller.  To assist in any financial matter as directed by the Head Concierge / Concierge Manager. Requirements: Minimum 1-2 years of previous Luxury Hospitality experience in a customer service role Experience in handling guests/customers requests and complaints.  Efficient in MS office Word, Excel and Power Point. Good communication skills in English. Additional language is preferred. About Benefits:We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.