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Job Description
- Providing first level support through taking calls and supporting Service Requests
- Installing and troubleshooting computer hardware, software, systems, networks, printers, and scanner
- Monitoring and maintaining PABX, Door access, Telephones and Mobile phones
- Responding in a timely manner to service issues and requests.
- Creating incidents and service desk tickets in the system and help other IT colleagues for inventory and other IT related works
- Providing technical support across companies branch or clients (this may be via remote or over the phone).
- Keeping the inventory of the IT hardware up to date.
- Issue management and ticket monitoring
- Remote Support
- IS Service Desk Ticket and Asset Management
- On Site Support (External locations)
- Integration of multiple data sources and databases into one system
Job Requirements
- Three to five years’ experience in technical support
- Female is a must
- Microsoft Office skills (Outlook, Word, Excel…) is a must.
- Ability to work under pressure.
- Very Good command of English Language (Written & Spoken).
- Excellent communications skills
- Knowledge to design, develop and implement technical solutions in Microsoft Azure environments (is Preferred)
- Knowledge of Information Protection and Cyber Security (is Preferred)
- Full stack Development experience in either one of the technologies I in PHP (LAMP), JAVA or Mobile Development (Android/IOS) (is Preferred).
- Should have worked in one of the frontend platforms i.e., JavaScript frameworks (e.g., Angular, React, Node.js), HTML5, and CSS3 (is Preferred)
- Understanding of MVC design patterns (is Preferred)
- User authentication and authorization between multiple systems, servers, and environments (is Preferred)
- Familiarity with SQL/NoSQL databases and their declarative query languages (is Preferred)
