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Customer Service Agent

MMG - 6th of October, Giza
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Customer Service Agent

MMG - 6th of October, GizaPosted 1 month ago
106Applicants for3 open positions
  • 44Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Job Title:  Customer Support Agent

 Job Description:

  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities
  • Follow up with customers to ensure their technical issues are resolved
  • Gather customer feedback and share with our Product, Sales and Marketing teams
  • Assist in training junior Customer Support Representatives

Job Requirements

Requirements:

  • English is a Must
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Prefer from 6th of October Zone  

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