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Call Center Agent - Private University

New Cairo, Cairo
Posted 2 years ago
129Applicants for3 open positions
  • 3Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Handle all incoming/outgoing calls of the call center.
  • Provide follow up, occasional campaigns and call backs blended with normal inbound calls.
  • Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)
  • Communicate with other departments all relevant customer inquiries if applicable.
  • Achieve the requested staffed time on a daily basis to minimize lost call rate.
  • Provide proper information to customers with complete and comprehensive understanding of products and services.
  • Use the available tools and systems to provide the correct information to customers (applications, intranet briefings, attending trainings….etc).

Job Requirements

  •  Fluent English
  • 5th Settlement (Transportation Allowance )
  • Max Age is 28


 

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