Job Details
Skills And Tools:
Job Description
Our USA based company is a dynamic and rapidly growing company dedicated to delivering excellence in the logistics service industry. We are seeking highly motivated and detail-oriented professionals to join our team as an Operations Coordinator in our Dispatch Department. This role is critical to our USA operations, ensuring efficient and timely coordination of resources to meet the needs of our clients.
Position Overview:
***Very competitive salary***
As a Dispatch Coordinator, you will be responsible for managing the day-to-day logistics of our operations. This includes coordinating the deployment of personnel, vehicles, and equipment to various job sites, optimizing routes, and maintaining effective communication with field teams. The successful candidate will possess a combination of dispatching skills and operational management expertise.
Key Responsibilities:
- Efficiently dispatch personnel and resources to meet customer demands and operational requirements.
- Optimize routes to minimize travel time and fuel costs while maximizing productivity.
- Monitor field activities and provide real-time support to ensure smooth operations.
- Collaborate with operational managers to develop and implement strategies for continuous improvement.
- Track and report key performance indicators related to dispatch operations.
- Maintaining accurate records of all service calls, dispatch details, and customer information in a computerized system or logbook.
- Provide excellent customer service by addressing customer inquiries, concerns, and complaints professionally and empathetically.
Job Requirements
All Dispatching Training Will Be Provided By Us!
Please DO NOT apply if you are not fluent in English
MUST HAVE OWN LAPTOP
Qualifications:
College degree required. 3-5 years of experience in customer experience or dispatch is desired. All training will be provided to new hires. Successful candidates will demonstrate strong organizational skills, acute attention to detail, and the ability to work well within a team. Position requires strong personality traits, to allow highly persuasive, professional, and savvy customer service, while ensuring all necessary details regarding a diverse customer base are met perfectly by our service team. Strong conflict resolution skills; candidate must be able to identify challenges that need to be met and overcome, diplomatically and effectively.
- MUST speak excellent english
- Proven customer service experience
- Strong ability to multitask
- Very good knowledge of technology and use of productivity apps
- MS Office Excel, Word, Power Point
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- Ability to thrive in a high-pressure environment and adapt to changing circumstances.
Additional Skills and Qualifications :
- Leadership experience in an operational setting.
- Strategic thinking and problem-solving skills.
- Proven ability to develop and implement process improvements.
- Knowledge of budgeting and cost management.
- Experience with performance metrics and data analysis.
- Strong decision-making capabilities and the ability to make sound judgments under pressure.
Why Join Us?
USA Work Ethics
Develop a solid foundation in American business culture and work ethics, setting you up for success in international roles.
Corporate Experience in a USA Setting
Gain real-world corporate exposure to boost your professional profile.
Sharpen Your English Skills
Elevate your English communication through direct interactions with American clients and teams.
Client Relations Expertise
Learn to manage relationships with USA-based clients, enhancing your client management skills.
Cutting-Edge Call Center Technology
Get hands-on training with industry-leading technology to stay ahead in today’s tech-driven world.
Top-Level Professionalism
Be part of a team that embodies the highest standards of professionalism, a trait highly valued in the USA.
Guided Career Growth
Receive mentorship from professionals with extensive USA experience, supporting you every step of the way.
Paid Time Off, Competitive Salary
