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System Support Specialist

Full Time
Wham Clinics - 
Sidi Bishr, AlexandriaPosted 1 year ago
30Applicants for1 open position
  • 28Viewed
  • 1In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Possessing specialist knowledge of operating systems, devices, applications and software.
  • Providing technical support to teams within the organization.
  • Assisting with systems integrations, migration, and implementation.
  • Managing ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date.
  • Maintaining and updating technical documents and procedures.
  • Developing reports for teams across the business.
  • Delivering regular and customized training to teams within the business.

Job Requirements

  • Have a Bachelor’s degree in Computer Science or a related field.
  • Have experience in database administration
  • Have 2-3 work experience in ERP system implementation
  • +3 years preferred who has worked with Aesthetic centers or medical sectors
  • Working knowledge of SQL Databases & basic network configuration.
  • Working Knowledge of IT Hardware and Software.
  • Empathy with users.
  • Patience and understanding.
  • Acceptance of ownership.
  • Investigation and diagnostic skills
  • Excellent customer service skills.
  • Attention to detail.
  • A proactive approach.
  • Ability to work under pressure and to tight deadlines.
  • Strong Analytical and troubleshooting skills
  • Strong communication skills
  • Innovative thinker

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