Customer Service Agent

Confidential Company - Mohandessin, Giza

127
Applicants for
2 open positions
119
Viewed
112
In Consideration
5
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential, Social & Medical insurance Are Covered
Education Level:
Bachelor's Degree
Vacancies:
2 open positions
About the Job

Summary:

We're a leading company in the filed of trucking & logistics. We are looking for Customer Service Agents that will be the liaison between our company, truck drivers and current and potential customers. The successful candidate will be able to:

  • Connect customer needs with suitable trucks and accept ownership to effectively solve customer issues, complaints, and inquiries
  • Keep customer satisfaction at the core of every decision and behavior.

How this career will benefit you?

  • The financial package includes a competitive monthly basic salary, social & medical insurance.
  • Opportunities for growth and advancement await the successful candidate.
  • Fixed working hours & days off

Responsibilities:

  • Respond efficiently and accurately to customers & deliver industry-leading service quality using different communication channels (phone, chat and email).
  • Manage large amounts of inbound and outbound calls in a timely manner
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives to ensure that customers feel supported and valued.
  • Build sustainable relationships and engage customers by taking the extra mile
  • Seize opportunities to upsell products/services that may better suit customers’ needs.
  • Utilize software, databases, scripts, and tools appropriately.
  • Understand and strive to meet or exceed personal & team targets
  • Keep records of all conversations in our call center database in a comprehensible way
  • Take part in training and other learning opportunities to expand knowledge of the company and position &improve performance
Job Requirements
  • Relevant bachelor’s degree
  • 1-3 years of experience in customer service
  • Support experience in a high-volume environment, including tech, service industries, or other support environments is preferred.
  • Excellent communication skills and passion for creating pleasant customer experiences
  • Track record of over-achieving quota
  • Excellent command of both English and Arabic.
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to troubleshoot and resolve issues.
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