To build a strong relationship with customers and Take the extra mile to engage the customer.
To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
Provide accurate, valid and complete information by using the right method/tool
Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
Update client’s account data on the company website to follow up payment status, review contracted unit updates.
Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
Hosting clients in events, draft newsletters and dispatch them to the clients to stay tuned.
Assist clients through clarifying all needed data.
Scan to archive reservation forms –contracts and any correspondence with the clients and upload it to the CRM application and customer service server.
Send greetings to clients in social events (Ramadan, Eid , New Year….etc) by mail or SMS.
Collecting installments from customers.
More than 3 years
Proven Working Experience as Customer Service Specialist not less than 3 years.
Excellent Communication, Presentation and problem solving skills.
Excellent user of Excel and MS Office use to merge information and emails.