Senior Customer Service Specialist

Kandeel Group - New Cairo, Cairo

152
Applicants for
1 open position
63
Viewed
60
Not Selected
Experience Needed:
More than 3 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
Gender:
Males Only
About the Job
  • To build a strong relationship with customers and Take the extra mile to engage the customer.
  • To resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem and following up to ensure resolution.
  • Provide accurate, valid and complete information by using the right method/tool
  • Interact with customers to provide information in response to inquiries, ensure customer satisfaction.
  • Update client’s account data on the company website to follow up payment status, review contracted unit updates.
  • Update client’s records on CRM application to acquire any changes in the client information such as: (Contact person – Mobile - Address – Email).
  • Respond to all inquiries related to the contract; expected delivery date or any changes/updates to the project phases.
  • Hosting clients in events, draft newsletters and dispatch them to the clients to stay tuned.
  • Assist clients through clarifying all needed data.
  • Scan to archive reservation forms –contracts and any correspondence with the clients and upload it to the CRM application and customer service server.
  • Send greetings to clients in social events (Ramadan, Eid , New Year….etc) by mail or SMS.
  • Collecting installments from customers.
Job Requirements
  • Proven Working Experience as Customer Service Specialist not less than 3 years.
  • Excellent Communication, Presentation and problem solving skills.
  • Excellent user of Excel and MS Office use to merge information and emails.
  • Males Only.