Services Specialist 2 - Customer/Call Center Support

General Electric - Cairo

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Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Provide an excellent service for end customers; distributers & subsidiaries, as applicable. 
  • Receive orders from customers and manage them in line with company policy and systems, following through to shipment, ensuring a quality of service. 
  • Work collaboratively with other GE departments for dispute resolution. 
  • Establish close relationships with customers and commercial partners to gain their trust. 
  • Respond to customer queries in a timely and professional manner. 
  • Develop solid product knowledge and a strong understanding of the Supply Chain. 
  • Work as part of a team, with a flexible & proactive approach to increase and maintain the quality of service. 
  • Build effective relationships with other departments to understand impact to customers and service levels. 
  • Provide knowledge and accurate information to customers. 
  • Raise quotations for customers and distributors as requested and in line with Company Policy, as applicable. 
  • Implementation of tools and dashboards for metric visibility and communication 
  • Drive data analysis and business case development for key projects 
  • Coordinating and communicating shipment delivery requirements with freight forwarders 
  • Primary contact for global affiliates in reference to the logistics process 
  • Responsible for timely, accurate and complete record keeping 
  • Support standardization of transportation processes across the region 
  • Working cross-functionally with sourcing, operations, supply chain and finance to identify improvement opportunities and implement successful changes. 
  • Support warehousing optimization/Lean projects
Job Requirements

Qualifications/Requirements:

  • Bachelor's degree from an accredited university or college 
  • Proven experience in customer service normally including at least 1 year of prior experience in customer service. 
  • Outstanding communication skills, both written and oral. 
  • Competent with Excel and Word 
  • Ability to manage self and tasks a proactive manner 
  • Excellent organizational and administrative skills 
  • Attention to detail. 
  • A calm and analytical approach to problem solving. 
  • Ability to communicate using local language and additional languages if role requires.

Desired Characteristics:

Preferred Qualifications:

  • Experience with managing multiple projects.
  • Ability to work in a cross-functional cross-country team environment.
  • Willingness to work as part of a team, and drive/progress individual projects.
  • ERP/SAP knowledge
  • Fluency in additional language if working in a country that uses such a local language
About this Company

GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

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