Job Details
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Job Description
Responsibilities:
- To assist in optimizing business/agents’ productivity and performance through QA initiatives and programs.
- To streamline QA processes and workflow which includes calls screening and workflow Audit of Agents.
- To organize and conduct one to one coaching sessions with agents to increase performance and promote a work-friendly atmosphere.
- To achieve operational efficiency through the utilization of QA resources to boost business potential/revenue.
- To ensure sustainability/business continuity through proactive measures in loss prevention and productivity/performance/attendance control.
- To partner and coordinate with supervisors and Operation Manager to ensure alignment for any major decisions and actions in specific cases.
- To Communicate and report changes in the operations and business targets.
- To perform other tasks as assigned.
Job Requirements
- 1-3 years in a BPO/Customer service position.
- Native Arabic and fluent English.
- Must possess effective verbal and written communication skills
- Good presentation and interpersonal skills.
- Excellent organizational and planning skills.
- Strong attention to detail, superior listening skills.
We offer: - Compensation package based on demonstrated experience.
- Engagement with a major international group.
- Hands-on experience with industry-defining innovative trends.
- Growth opportunity for interested individuals.
- International and multicultural experience.
- Unlimited professional development.
Modern office with all facilities and relaxation areas, located in one of the best and advanced business areas in Cairo.
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