Customer Service Support Engineer – MEA After Sales Backoffice

Partner & More -
Sheraton, CairoPosted 3 years ago

39Applicants for1 open position

Job Details

Experience Needed:

Career Level:

Education Level:

Salary:

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Your responsibilities:

Quotations preparation for spare parts, upgrades and interventions using SAP.
Responsible for the orders management process.
Responsible for the coordination of goods delivery with the customers and Syntegon plants.
Responsible for claim management – warranty and repair processes.
Follow up on the payments with the customers and the plants.
Create invoices in the SIP system.
Handle credit note processes on the SAP system.
Maintain relationship with customers within defined region.
Following up with customers to ensure satisfaction of provided services and help resolving any arising problems.
Reporting to sales management on sales figures and the marketability of goods and services within the region.

Your competencies and qualifications:

University degree in Industrial, Manufacturing, Mechanical or Mechatronics Engineering.
3-5 years working experience in the after-sales environment.
SAP experience is a must
Good technical understanding related to the Pharma Machines industry sector is preferred.
Excellent customer management skills, strong interpersonal skills.
Fluent in English language is a must; French and German would be an asset.
Good communication skills.
Ability to handle conflicts and escalations.
Trustable and self-committed.
Flexible and willing to develop. Independent on daily business.
Additional assets:
- Experience with logistic in Pharma
- clear priority setting, team player
- PC literate with skills in MS Word, Excel, PowerPoint, and Outlook