Customer Care Representative- Call Center

Bavarian Auto Group - Katameya, Cairo

426
Applicants for
3 open positions
17
Viewed
Experience Needed:
0 to 3 years
Career Level:
Entry Level
Job Type:
Part Time
Salary:
Confidential
Vacancies:
3 open positions
About the Job

Handle phone calls:

  • Receive calls from customers and maintain a positive, empathetic and professional attitude at all times to ensure customer satisfaction.
  • Handle various customers’ requests and inquiries and maintain a high level of customer satisfaction.
  • Assist customers in booking service appointments for all service centers to ensure timely and professional service appointments.
  • Handle customers’ complaints.
  • Handle spare parts inquiries to ensure answering all the questions related to spare parts.

Coordinate and facilitate requests:

  • Coordinate and facilitate the spare parts requests through our different service centers.
  • Coordinate and facilitate vehicles GPS requests.

Modifying customer data:

  • Modify the existing customer’s data on Auto-line to ensure accuracy
Job Requirements
  • Bachelor degree in any related field.
  • 0-3 years of experience in contact center.
  • Excellent user of Microsoft Office Applications.
  • Phone Etiquette.
  • Customer oriented.
  • Flexibility.
  • Excellent command of English
  • Ready to join within 2 weeks.
About this Company

Bavarian Auto Group is an International group of companies established in March 2003, when it was appointed as the sole assembler & importer of BMW and MINI in Egypt, with exclusive rights for import, assembly, distribution, sales and after-sales support of BMW & MINI products... (More)

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