Customer Service Representative

Nouval Group - Heliopolis, Cairo

Applicants for
4 open positions
In Consideration
Not Selected
Experience Needed:
1 to 2 years
Career Level:
Entry Level
Job Type:
Full Time
4 open positions
Females Only
About the Job
  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs
  • Prepare product or service reports by collecting and analyzing customer information
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Resolve customer complaints via phone, email, mail or social media
  • Use telephones to reach out to customers and verify account information
  • Greet customers warmly and ascertain problem or reason for calling
Job Requirements
  • Qualifications: High Degree
  • Gender: Female
  • Languages: English: Very Good
  • Microsoft office: Very Good
About this Company

Nouval was first established in 1975 by its chairman Mr. Magdi Afifi,and since then it became one of the largest leading companies in the Egyptian market, with the biggest selection of life guaranteed products of cookware and small home appliances. We offer high quality and... (More)

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