Provide guidance and consultancy to individuals and families seeking residency and/ or citizenship of a country
Applying legal knowledge in immigration laws in assessing the client`s eligibility to apply and advise on their most suitable options
Handles (Leads) inquiries received online, through phone calls or walk-ins.
Performs several points’ assessments for potential clients seeking to apply as skilled workers and advise on their eligibility to apply.
Attends meetings with interested/ eligible clients (inside or outside the office), explaining the assessment, procedure, time frame, related costs and Reach Immigration services.
Provides international consultancy to clients residing outside of Egypt, through phone calls, emails and other communication applications.
Handing signing clients to their immigration expert after explaining the client`s case to them, including their points assessment, personal information and any other notes or special arrangements regarding the case.
Attends and Participates in new and old programs training and any immigration-related subjects.
Handles his/her signed clients` complaints and any program/expert-related issues.
Participates in immigration related events, seminar, conferences and workshops.
Assists with the development of new programs if requested from the upper management.
Handling any extra duties assigned by the top management.
1 to 3 years
At least 1 to 3 years of working experience in the immigration field. Regional experience will be advantageous.
Strong written/verbal communication and interpersonal skills
Strong ability to think on your feet
Team player who is able to develop strong working relationships with team members and gain their confidence through displaying professionalism and efficiency in all communications
Complete tasks within agreed time-frames and in line with expectations; capable of managing a high number of tasks simultaneously, and setting priorities accordingly; ability to meet various deadlines
Able to act under instruction with limited supervision
A high degree of precision
Demonstrates initiative in resolving client problems and escalations
Demonstrates an understanding of the firm’s service ethics and executes their role with a respect for firm values which include: a business orientation, agility, innovation and confidentiality