Sr. Content Reviewer - Dutch Speakers

Souq.com, An Amazon Company - Cairo

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Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job

Key responsibilities include:

  • Review relevance between search query and organic products based on Content Guidelines.
  • Check the relevance with quality and accuracy in detail.
  • Analyze data and evaluate trends/ patterns.
  • Recommend generic pattern to be translated into Rules.
  • Work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues.
  • Coordinating training & mentoring sessions.
  • Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase.
  • Develop training material for the team and lead training and development for the team.
  • Maintaining Updates & Documentation and Monitoring workflow.
  • Escalating questions/issues from the team regarding the process and cascading updates to the team Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other document.
  • Preparing weekly process reports & sending these out to the concerned people
  • Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.
  • Flexible to work shift working patterns, 7 days a week (40 hours a week).
Job Requirements

BASIC QUALIFICATIONS

  • Graduate degree in any discipline
  • Proficient in English and Dutch language.
  • Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
  • Required language level: B2.2/BA/Advanced Diploma
  • Minimum 6 months work experience in EU and US marketplace.
  • Web Search skills and knowledge of Wikipedia.
  • Good Data Analysis and Mining Skills
  • Detail Oriented
  • Flexible in work timings
  • Familiar with Internet search tools
  • Work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues.
  • Willingness to work on English as well as Dutch reviews

PREFERRED QUALIFICATIONS

  • Good awareness of Dutch culture and current affairs in order to identify items that are likely to be controversial to customers.
  • Prior work experience with US and Dutch customers preferred.
  • Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
  • Strong background in web search and familiarity with various ways used for searching for information
  • Familiarity with online retail (e-commerce)
About this Company

We connect people and products – opening up a world of possibility. From bracelets and backpacks to tablets and toy cars – we give you access to everything you need and want. Our range is unparalleled, and our prices unbeatable.

Driven by smart technology,... (More)

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