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Job Description
Key responsibilities include:
- Review relevance between search query and organic products based on Content Guidelines.
- Check the relevance with quality and accuracy in detail.
- Analyze data and evaluate trends/ patterns.
- Recommend generic pattern to be translated into Rules.
- Work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues.
- Coordinating training & mentoring sessions.
- Periodical review of work of new hires (with guidance of Supervisor) and providing on-going feedback in the initial training phase.
- Develop training material for the team and lead training and development for the team.
- Maintaining Updates & Documentation and Monitoring workflow.
- Escalating questions/issues from the team regarding the process and cascading updates to the team Preparing & Maintaining Training documents, Wiki pages with updates, SOPs & any other document.
- Preparing weekly process reports & sending these out to the concerned people
- Monitoring workflow and re-assignment in the team & handling shift-issues, daily standups, updates and escalations.
- Flexible to work shift working patterns, 7 days a week (40 hours a week).
Job Requirements
BASIC QUALIFICATIONS
- Graduate degree in any discipline
- Proficient in English and Dutch language.
- Candidate must demonstrate language proficiency in all the following: verbal, writing, reading and comprehension.
- Required language level: B2.2/BA/Advanced Diploma
- Minimum 6 months work experience in EU and US marketplace.
- Web Search skills and knowledge of Wikipedia.
- Good Data Analysis and Mining Skills
- Detail Oriented
- Flexible in work timings
- Familiar with Internet search tools
- Work with sensitive issues, including but not limited to Adult content, Religious and philosophically sensitive issues.
- Willingness to work on English as well as Dutch reviews
PREFERRED QUALIFICATIONS
- Good awareness of Dutch culture and current affairs in order to identify items that are likely to be controversial to customers.
- Prior work experience with US and Dutch customers preferred.
- Requires strong computer skills, Microsoft Office Applications (Access, Excel, Power Point and Word) to maintain reports and metrics.
- Strong background in web search and familiarity with various ways used for searching for information
- Familiarity with online retail (e-commerce)