Job Details
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Job Description
- Answer incoming calls and respond to customer’s emails
- Manage and resolve customer complaints
- Identify and escalate issues to supervisors
- Provide product and service information to customers
- Research required information using available resources
- Research, identify, and resolve customer complaints using applicable software
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Adhere to defined procedures, standards and performance expectations
Job Requirements
- Fluency in the French Language
- Good understanding of English
