French Technical Support Advisor

Sykes Enterprises - Maadi, Cairo

54
Applicants for
3 open positions
48
Viewed
1
In Consideration
18
Not Selected
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
Salary:
7,400 to 9,300 EGP per month
Vacancies:
3 open positions
About the Job
  • Answer incoming calls and respond to customer’s emails
  • Manage and resolve customer complaints
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Adhere to defined procedures, standards and performance expectations
Job Requirements
  • Fluency in the French Language
  • Good understanding of English
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

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