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Job Description
- Demonstrate politeness, poise, dignity and emotional maturity in handling chats/emails, handles difficult cases with required frequency and quality.
- Answer Chats and respond to emails in a timely manner.
- Able to set priorities and multi-task.
- Detailed Oriented and customer-focused.
- Service Orientation- Proactively looks for ways to help customers. Respond to customer's queries in a friendly, professional and supportive way and has the ability to be polite, have confidence, and use diplomacy in difficult situations.
- Deals with inquiries independently taking ownership of the issue until a satisfactory outcome has been reached for the customer.
- Identify the nature of customer’s inquiry and offers them all possible help in quickest possible time using technical knowledge and data seeking capabilities.
- Clearly communicates reasons for concerns/issues to the customer and maintains contacts
- Forwards more sophisticated /complex questions/requests (Complaints Fixed/Mobile billing-technical) to the second level for further escalation (Officers/Management)
- Escalate customer issues to Officer or Service Recovery Team if a satisfactory outcome for the customer cannot be achieved via standard procedures
Job Requirements
- University Graduate.
- Max Age 30 years Old.
- Excellent English Speaking & Writing.
- Excellent communication skills.