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Inbound Customer Service Represntative

Etisalat Egypt 2
Maadi, Cairo
Posted 4 years ago
433Applicants for40 open positions
  • 143Viewed
  • 0In Consideration
  • 58Not Selected
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Job Details

Experience Needed:
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Job Description

  • Respond to customer inquiries (inbound) in a friendly, professional, and supportive way.
  • Ensure compliance with agreed KPIs.
  • Demonstrate politeness, poise, dignity and emotional maturity in handling calls; handle difficult cases with required frequency and quality
  • Deal with inquiries independently taking ownership & arrange for issue escalation until a satisfactory outcome has been reached for the customer
  • Identify the nature of customer’s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities
  • Clearly communicate reasons for concerns/ issues to the customer and maintains contact
  • Forward customer to a respective key contact in case of more sophisticated/ complex questions/ requests (Tier2, Complaint Management)
  • Escalate customer issues to Team Leader or Tier2/Complaints Team if a satisfactory outcome for the customer cannot be achieved via standard procedures.
  • Identify sales opportunities and informs the customer of relevant products and services if applicable.
  • Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines

Job Requirements

  • University Graduate.
  • Max Age 30 years Old.
  • Very good English speaking.
  • Excellent communication skills.

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