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Job Description
- Respond to customer inquiries (inbound) in a friendly, professional, and supportive way.
- Ensure compliance with agreed KPIs.
- Demonstrate politeness, poise, dignity and emotional maturity in handling calls; handle difficult cases with required frequency and quality
- Deal with inquiries independently taking ownership & arrange for issue escalation until a satisfactory outcome has been reached for the customer
- Identify the nature of customer’s inquiry and offers him all possible help in quickest possible time using technical knowledge and data seeking capabilities
- Clearly communicate reasons for concerns/ issues to the customer and maintains contact
- Forward customer to a respective key contact in case of more sophisticated/ complex questions/ requests (Tier2, Complaint Management)
- Escalate customer issues to Team Leader or Tier2/Complaints Team if a satisfactory outcome for the customer cannot be achieved via standard procedures.
- Identify sales opportunities and informs the customer of relevant products and services if applicable.
- Ensure positive corporate image ensuring compliance with Etisalat’s policies, procedures and guidelines
Job Requirements
- University Graduate.
- Max Age 30 years Old.
- Very good English speaking.
- Excellent communication skills.