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Quality Assurance Supervisor

Nahdet Misr Publishing Group
Mohandessin, Giza
Posted 3 years ago
82Applicants for1 open position
  • 69Viewed
  • 7In Consideration
  • 60Not Selected
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Job Details

Experience Needed:
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Job Description

  • Monitor Outbound calls and evaluate agents performance concerning the quality of service offered through all channels.
  • Compile and track performance for teams and individual level.
  • Develop action plans to drive improvement
  • Design quality rules and guidelines to achieve the highest performances with team managers.

Job Requirements

  • Excellent communication skills
  • Previous experience in call center industry  is a must 
  • Ability to drive results and lead team to excellence.

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