E-Commerce Specialist

Our E-Commerce Specialist will be a key contributor to growing our business and will be responsible of the Platforms .

• Detailed Content Creation & Listing , maintenance and improvement of product listings on the various marketplaces (title, description, images, prices, product description, etc.)
• Set new purchasing orders based on data analyzing for historical data and identify new rising products.
• Perform extensive research on items to be posted and determine the best possible price.
• Managing the development of new e-commerce platform

Order Fulfillment:

• Follow up on a daily basis all sales activities through platform.
• Logistics (Order Fulfillment and tracking international orders )
• Handling all stock shipping, scheduling and ensuring all orders are shipped within their handling times.
• Coordinate with shipping carriers to ensure safe delivery of all packages.
• Handling all damage/loss claims and following up on them in a timely manner
• Handling ( new shipment receiving , cycle count, internal stock replenishment, inventory visual management and order processing.)

Customer Service:

• Coordinating and responding to user feedback and product reviews.
• Handling all phone and email customer support in a timely manner.
• Demonstrates a sense of urgency and dedication to exceed customer expectations and earn loyalty through accuracy, efficiency, courtesy and knowledge.
• Following up on all orders with customers in real time.
• Sending Shipping notifications in real time to customers after all orders are finalized.
• Keep an updated e-commerce environment through research and development that improve marketing and sales strategies and achievements.

General:

• Additional tasks as assigned
• editing and creating new product submission spreadsheets, maintaining current spreadsheets and records, data-entry, and other office duties as assigned including special projects (editing and creating page layouts and simple designs).