Social Media Moderator - Customer Service

Key Job Responsibilities:

• Act as the digital moderator for all inquiries and general engagements on digital channels we own.
• Oversee our EGO community moderating all questions, comments & concerns in an effort to put a personal touch and connection to our brands.
• Creative thinking is a big plus for this position. Use your creative talent and good use of your phone, applications, filters, stories, etc. to support organic growth of our channels.
• Maintain an average response time of an hour or less on all social channels.
• Responsible for knowledge transfer to senior management, brand managers, product managers, customer support and account managers from social listening.