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Customer Service Representative " Email & Chat"

buseet
Maadi, Cairo
Posted 4 years ago
480Applicants for1 open position
  • 82Viewed
  • 40In Consideration
  • 28Not Selected
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Job Details

Experience Needed:
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Education Level:
Salary:
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Skills And Tools:

Job Description

Duties and responsibilities :

  • Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
  • Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
  • Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
  • Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
  • Building lasting relationships with clients and other team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
  • Making sales or recommendations for services that may better suit customers’ needs.
  • Taking part in training and other learning opportunities to expand knowledge of the company and position.
  • Adhering to all company policies and procedures.

Job Requirements

Academic Background & Professional Experience:

  • 1 – 2 years of experience in customer service experience (preferably in Email and chat channels)

Required Knowledge / Skills / Languages:

  • English B1
  • Typing speed 25+
  • Typing accuracy: 95%

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