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2nd Level Operations Specialist

Ericsson
Cairo, Egypt
Posted 4 years ago
29People have clicked1 open position
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Job Details

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Job Description

Job Summary:

We are now looking for a Second Level Operations Specialist that will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 1st level Operations. This person shall ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Responsibilities:

  • You will help with Assurance support activities
  • Incident management
  • You will assist with Problem management
  • System administration
  • And you will work with Billing operations

Job Requirements

Key Qualifications:

  • Bachelor level, in engineering (IT, Telecom) or
  • 3-5 years’ experience of RAN configuration and Troubleshooting (2G, 3G and 4G).
  • Good understanding of different radio KPIs
  • Handling abnormal KPI’s degradation
  • work on different radio optimization actions (RF parameters tuning, SW upgrade, TRX modifications, 2nd carrier)
  • Has a good experience in E/// BSC’s (High density & EVO ) and understand the AXE platform.
  • Experience in Ericsson BSC integration. And BSC upgrade (NWI-APG-APZ).
  • Add/migrate BSC interfaces (Gb/A/ABIS).
  • High troubleshooting skills on (NWI/APZ/APG).
  • Handling all costumer requests.
  • familiar with SMS in order to handle our customer CSRs

Additional Requirements:

  • Knowledge of Managed Service telecom operations practice
  • Knowledge sharing and collaboration skills
  • Ericsson knowledge
  • English skills
  • Delivering results & meeting customer expectations
  • Analyzing
  • Working with people
  • Creating & innovating
  • Applying expertise & technology
JobsIT/Software Development2nd Level Operations Specialist