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Technical Support Engineer

Edita Food Industries
Cairo, Egypt
Posted 4 years ago
313People have clicked1 open position
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Job Details

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Job Description

Main Purpose:

Act as first line of support for providing IT technical assistance and support for employees located in the main office, branch offices and factories.

Responsibilities:

  • Provide IT technical support for local and remote users.
  • Perform installation, configuration and troubleshooting of Hardware, Software and LAN infrastructure.
  • Act as the first line of support for security applications including VPN & Antivirus.
  • Troubleshoot the network services (printing, email service and Internet access, file sharing).
  • Ensure timely resolution of all first level problems with minimum supervision
  • Back-up and restore users’ files and devices configuration.
  • Ensure accurate allocation of information technology assets.
  • Apply the application of all IT policies and regulations

Job Requirements

Education: Bachelor’s degree of Computer Science or related field.

Experience: 1- 2 Years of experience in a similar position.

Languages: Very Good command of English language (Speaking, reading and writing).

Computer Skills:

  • MS Word Skills Advanced
  • MS Excel Skills Advanced
  • MS PowerPoint Advanced
  • MS Outlook Skills Advanced

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