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Application Support Engineer

Nana
Sheraton, Cairo
Posted 4 years ago
57Applicants for1 open position
  • 47Viewed
  • 9In Consideration
  • 31Not Selected
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Job Details

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Job Description

About the job:

As a fundamental member of the Engineering Team, you will play a significant role in contributing to the growth and success of Nana. This is a position that will see you gain experience and skills in a wide range of areas.

Responsibilities:

  • Provide day to day application technical support to teams and internal stakeholders such as business operations and call center.
  • Proactively identify problems and make solution recommendations.
  • Formulate and define scope and objectives for complex enhancements and problem resolution.
  • Partner with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
  • Review daily production reports and work with appropriate parties to resolve identified issues.
  • Communicate task/ticket statuses and issues to clients and team members as needed.
  • Analyze and gain experience around existing software solutions and processes.
  • Use SQL to analyze and track resolutions or diagnose data issues.
  • Participate in software development life cycles from discovery to development, testing, and product launches as needed.
  • Collect business requirements and communicate with the stakeholder and development teams.
  • Escalate, manage, and report issues with transparency.

Job Requirements

  • Bachelor's degree in Computer Science, Computer Engineering, or related subject from a reputable university.
  • 3+ years of experience working in application support or relevant software technology environments.
  • Good understanding of SQL and the ability to write queries to troubleshoot and correct data issues.
  • Ability to troubleshoot JavaScript and HTML issues.
  • Experience with AWS cloud services/technologies and Microsoft Windows services.
  • Experience with Atlassian JIRA and Confluence or similar ticketing/documentation systems.
  • Knowledge of the software development life cycle (SDLC) and Agile/Scrum methodology.
  • Experience documenting workflow processes using process-flow or activity diagrams.
  • Excellent communication skills with the ability to communicate complex technical concepts effectively across various departments and levels of the organization.
  • Excellent analytical, problem-solving, and critical-thinking skills.
  • Highly organized and able to multitask and manage multiple projects and competing priorities without sacrificing accuracy or efficiency.
  • Advanced execution capabilities and the ability to adjust quickly to changes and re-prioritization.

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