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Customer Care Manager

El Nahar for Medical Solutions
Downtown, Cairo
Posted 4 years ago
338Applicants for1 open position
  • 137Viewed
  • 5In Consideration
  • 127Not Selected
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Job Details

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Job Description

  • Directing operational aspects including distribution, customer service and sales
  • Providing training, coaching, development and motivation for the team
  • Developing forecasts, financial objectives and business plans
  • Prepare staff appraisals
  • Maintain High level of team spirit
  • Supervise all branches services, follow up ,documents and reports
  • Supervise all branches target
  • Controlling all branches activities
  • Develop and maintain a system to improve customers satisfaction
  • Implement improvement measures and develop customer care programs
  • Handle customers complaints when the case is escalated
  • Monitor performance of the branches ,agents and supervisors
  • Develop and Maintain relationships with customers
  • Analyze the present market shares
  • Manage the performance of subordinates by setting targets and monitoring results
  • Determine Training needs and secure suitable trainings needed for the team
  • Meet Customer Care department’s objectives and KPIs with the company strategy
  • Solve departments problem to reduce the turn over
  • Place the department target up with the company strategy
  • Overseeing the activities and performance of the sales team
  • Supervise day-to-day operations in the customer service department
  • Manage the approved budget of the customer service department.
  • Stay informed on the latest industry techniques and methods.
  • Open new channels for sales with developing the old ones
  • Prepare and manage company's new plan and calendar according to company's annual strategies
  • Bring new ideas to promote the company's image and its service.
  • Maintaining the quality of service and the rules of honor of the profession.
  • Continuously observe warehouse to ensure the presence of the goods to avoid any shortage

Job Requirements

  • Good command of English language.
  • Excellent computer skills.
  • Ability to multitask & quality of deliverable.
  • Results orientation.
  • Time management & planning skills.
  • Excellent people management skills.
  • Good Stakeholders management skills.

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