Customer Project Manager NSW
Nokia -
Cairo, EgyptPosted 4 years ago195People have clicked1 open position
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Job Description
- Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
- Assures consistency among project financial, product and service forecast activities.
- Participates in pre-sales and sales process activities. Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
- Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
- Ensures project contract management process is initiated and executed.
- Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
- Manages the customer relationship during delivery, and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
- Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
- Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
- Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.
- Actively applies appropriate best practices and lessons learned throughout the life of the project.
- Monitors, controls and reports KPIs defined in customer contract.
- Ensures data in all project-related tools and repositories is kept up-to-date and with high quality.
- Conducts thorough risk management for all project risks and opportunities.
- Seeks to define new opportunities to expand and renew contracts with the customer.
- Leads the project team and may perform some line manager responsibilities.
- Completes the project closure and / or handover as required (for example, complete contractual requirements, post calculation, lessons learned).
Job Requirements
COMPETENCIES
- Adaptability
- Decisiveness
- Manage Execution
- Foster Open Communication
- Business Acumen
- Customer Focus
- Good knowledge of OSS/BSS
- Ability to manage high level stakeholders
SKILLS
- Communication
- Business
- Customer Relationships
