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French Call Center Team Leader

Maadi, Cairo
Posted 4 years ago
72Applicants for1 open position
  • 6Viewed
  • 2In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Monitor the daily, weekly and monthly staff performance
  • Coach, Motivate, recognize and take action with the call center agent to ensure the delivery of the best customer experience.
  • Conduct one 2 one & monthly meetings with the agents to ensure that all KPIs are achieved.
  • Develop the agent's performance and set an action plan.
  • Conduct the needed brief to the agents on any new process, products, services, updates or promotions.

Work Conditions :

  • 9 working hours (Over night shifts)
  • 5 working days & 2 days off
  • Work Location: Maadi

Benefits :

  • Medical & social insurance

Job Requirements

  • Excellent - Fluent Command of French Language.
  • Excellent communication skills
  • Excellent Leadership & Coaching Skills

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JobsCustomer Service/SupportFrench Call Center Team Leader