Courier Operations Supervisor
Bomba -
Kerdasa, GizaPosted 4 years ago48Applicants for1 open position
- 47Viewed
- 34In Consideration
- 13Not Selected
Job Details
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Job Description
- Ensures that all services are delivered according to clients standards, clients specifications and KPIs;
- Drive, monitor, enhance, and Develop business
- Analyzes client requests and propose appropriate solutions.
- Ensures that operations requested by the client comply with transportation standards.
- Coordinates the client’s credit analysis with the Accounting Department.
- Conducts necessary research with carriers (all modes) in order to respond adequately to client requests and, if necessary, seeks assistance from his team leader.
- Selects carriers and vendors according to clients’ needs and specified criteria.
- Prepares proposals for clients based on all their specifications, validates terms and obtains necessary approvals.
- Follows procedures established by the department.
- Validates method of payment with the client.
- Coordinates logistics/operations in accordance with Incoterms.
- Handles pick-ups and deliveries according to clients’ SOP requirements and conducts audits of internal procedures;
- Manages daily priorities related to the logistics and operations of his clients’ cargo, and ensures all required documents are completed with precision.
- Processes required shipping documents with a high degree of accuracy.
- Tracks and traces the client’s cargo and keeps him informed in real-time of the status of his shipment.
- Suggests solutions when operations problems arise.
- Complies with the SOP (client’s operating procedures).
- Offers the best solutions to clients and acts in a way that ensures their loyalty;
- Liaises with the different parties. Proactively identifies potential problems and ensures the situations are resolved as quickly as possible, keeping the client informed and supporting him in finding solutions.
Job Requirements
- Proficiency in MS-Office suite
- Proficiency in ERP system
- Focus on client service
- Communication skills
- Ability to manage multiple files simultaneously in a fast-paced environment
- Ability to work under pressure
- Organization skills
- Meeting deadlines
- Thoroughness
- Ability to work in a team
- Professionalism
- Diplomacy and tact.
