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Job Description
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
Job Requirements
- Proven experience as a Collection Specialist or similar role
- Working knowledge of MS Office and databases
- Excellent communication skills (written and oral)
- Skilled in negotiation
- Problem-solving skills
- Bachelor’s degree is a must
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