Testing & Technical Support Senior Engineer

El-Sewedy Electrometer - 6th Of October, Giza

Posted May 27, 2020

179

Applicants for
2 open positions

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Experience Needed: 3 to 6 years	Career Level: Experienced (Non-Manager)	Job Type: Full Time
Salary: Confidential	Languages: English	Vacancies: 2 open positions

Job Roles:

IT/Software Development

Quality

Engineering - Telecom/Technology

About the Job

Test new products (SW and Embedded Systems) by designing and executing test cases.
Create test reports and raise bugs to be handled by development team.
Start installation of metering solutions at customer side and insure that it meets customer requirement.
Provide customer training on metering solution.
Provide end-users with technical support via visiting customer side, call, or e-mail.
Handle customer complaints and escalate unresolved issues.
Assist with projects to roll-out enhanced or new functionality.
Assist with new installations of network, systems, and applications and software deployment.
Assist with systems monitoring.
On call support.
Diagnose, troubleshoot equipment and software.
Generate technical guides and user manuals.
Perform functional and UI testing for new or modified features based on quality and usability standards.

Job Requirements

Education

Degree in Electronics Engineering, Power Engineering or Computer Science/Engineering.

Experience

Experience starting from 3 - 6 years in Testing (Manual / Automation) and Technical Support role of SW / FW.

Knowledge / Skills / Abilities

ISTQB Certified is preferred.
Test automation and programming skills are highly preferred. (Python, Selenium, Linux, ..)
Strong knowledge of electricity and electronics.
Aware for how to deal with database management systems (SQL or Oracle).
Working knowledge of web programming technologies and languages including HTML, CSS, JavaScript, and SQL queries to troubleshoot web applications is a plus.
Excellent communication and presentation skills, written and verbal.
Ability to articulate complex technical subject matter in a clear and easy to understand manner to both technical and non-technical audiences.
Outstanding interpersonal and relationship-building skills with a high degree of responsiveness and integrity.
Ability to anticipate, comprehend, identify, prioritize, and meet the needs of internal and external customers while providing excellent customer service.
Ability to travel to all governorates.
Ability to manage tasks and priorities with competing deadlines while maintaining a positive attitude.
Self-motivated with the ability to multi-task in a fast-paced, high volume, and the customer-centric environment with high attention to detail.

Keywords:

Electronics Engineering

About this Company

El Sewedy Electrometer Group (EMG) is a world class provider of end-to-end metering solutions and services including field-upgradable metering products, communications devices, cutting edge meter management software and IT infrastructure that help Electricity, Water and Gas... (More)

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