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IT Help Desk Specialist - KSA

BREEV
Riyadh, Saudi Arabia
Posted 4 years ago
286Applicants for1 open position
  • 71Viewed
  • 1In Consideration
  • 80Not Selected
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Job Details

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Job Description

Job Summary:

  • Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.

Primary responsibilities:

  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
  • Respond to queries either in person or over the phone.
  • Write training manuals.
  • Train computer users.
  • Maintain daily performance of computer systems.
  • Respond to email messages for customers seeking help.
  • Ask questions to determine nature of problem.
  • Walk customer through problem-solving process.
  • Install, modify, and repair computer hardware and software.
  • Clean up computers.
  • Run diagnostic programs to resolve problems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Install computer peripherals for users.
  • Follow up with customers to ensure issue has been resolved.
  • Gain feedback from customers about computer usage.
  • Run reports to determine malfunctions that continue to occur.
  • Supporting and troubleshooting IT-related issues for various devices including laptops, desktops, printers, mobile devices, and video teleconferencing software.
  • Maintenance for PC and laptop, Network, IP telephone and CCTV

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