Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve as the lead point of contact for all customer account management matters.
- Address all customer-related queries on time.
- Build and maintain strong, long-lasting client relationships.
- Develop trusted advisory relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Provide Pharos’ team with the customers’ feedback to help identify potential new features or enhancements.
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Identify opportunities to expand relationships with existing customers.
- Assist with challenging client requests or issue escalations as needed.
Job Requirements
- A degree in Business Administration, Information Systems or Computer Engineering.
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role.
- Solid technology background with knowledge of the mobile apps’ ecosystem.
- Fluent in spoken and written English.
- Great verbal and written communication skills.
- Communicate effectively in both business and technical contexts.
- Juggle multiple priorities with competing deadlines.
- Process-oriented with problem-solving skills.
- Excellent listening, negotiation and presentation abilities.