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Al-Futtaim - Giza
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About the Role
You are responsible for managing the execution of pre-determined tasks within the Customer Service department, monitor and control day to day job tasks and ensure service performance standards, daily reporting of problem areas and to highlight specifics to the Customer Service group leader and resolve accordingly, ensure smooth inter-departmental interactions to enhance customer experience, and manage and motivate Customer Service staff towards achievement of work objectives.
Key Specific Accountabilities
Support the Customer Service group leader to constantly improve and enhance Customer Experience by regularly engaging with customers in surveys.
More than 5 years
Al-Futtaim’s family business traces its origins back to the 1930s on the banks of the Dubai Creek, a trailblazer for innovative trading concepts designed to enrich lifestyles.
Today, Al-Futtaim is present in 29 countries, represents over 200 companies spanning the... (More)