Technical Account Manager

Job Summary

• The technical account manager (TAM) will build and maintain strong relationships with customers and the internal teams they rely upon to deliver high customer satisfaction.
• TAM will oversee and address our customers’ technical needs, provide accurate technical service before and after the point of sale, ensuring customer satisfaction.
• Ultimately, the Technical Account Manager provides technical, product, and business knowledge to support the sales process and strengthen customer relationships.

Responsibilities

• Provide technical support for customers to support pre-sales and post-sales processes and follow-up invoices.
• Provide developers with customers’ feedback to help identify potential new features or products.
• Follow-up internal processes, document and analyze customers’ needs and suggest upgrades or additional features meet their requirements.
• Liaise with the sales department to win new business and increase sales
• Manage the delivery of recommended/agreed-upon services to achieve high customer satisfaction and trust.
• Consistently establishes and maintains working relationships with internal support delivery teams, customer contracts, materiel representatives, and stakeholders to make sure they are fully aware of project status and any new requirements from the client.
• Ensure compliance with customer SLAs and service standards.
• Administer customer account management and account planning processes.