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Customer Service Team Leader (Alex) - American Account

UX Centers - Bourj Alarab, AlexandriaPosted 1 year ago
126Applicants for9 open positions
  • 61Viewed
  • 3In Consideration
  • 39Not Selected
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Job Details

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Job Description

We are looking for Team Leaders who can provide not only the superior customer experience but can also demonstrate operational excellence (service level, quality, productivity, policy adherence, etc.

  • Optimize CSRs performance from both a quality and efficiency perspective
  • Provides statistical and performance feedback and coaching on a regular basis for each team member.
  • Address disciplinary and/or performance problems according to company policy.
  • Drive knowledge transfer within the team
  • Roster distribution to achieve the target
  • Provide input/feedback to Management team where required
  • Remain well versed in Call Monitoring policies, procedures, standards and documentation

Job Requirements

  • Min years of exp: 2-5 years of experience with minimum 1 year as a TL in an offshore call center
  • Language Proficiency: Excellent written and Spoken English
  • Ability to work with rotational shifts

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